All orders placed through this web site must be shipped to the shipping address provided in your invoice. We DO NOT allow will call or pick up of items for online purchases due to security reasons.
No sales or shipping to Countries, States, Provinces, Counties or Cities where items are prohibited.
No sales or shipping to minors, or to adults intending to distribute or resell items to minors. All Shipping requires a Verified Adult Signature on delivery.
All customers are responsible for knowing and following the laws in which they reside.
All orders will be packaged within one (1) to two (2) business days from the date you place your order and will be picked up by USPS or FedEx the following business day, regardless of the shipping option you choose, unless they are drop-shipped, in which case they will be sent out directly from drop-shipper.
- Ex. If you place an order Friday and choose FedEx Priority Overnight, your order will not be processed or picked up by FedEx until the following Monday, and be delivered to you the business day after. Shipping days/times are only estimates by the courier and are not guaranteed unless expressed by the shipping courier.
Domestic orders can take one (1) to fifteen (15) business days to reach their intended destination and can be delayed due to weather or other factors that we at SkyVapes.com cannot control.
International orders can take three (3) to twenty (20) business days to reach its intended destination for Priority International or Express International shipping options. All other international shipping options have a ten (10) to forty-five (45) day time frame and can be delayed due to customs holds within your country.
As all packages are shipped requiring a signature, any lost or damaged claims must be filed directly as stated on USPS.com’s website.
Time frames specified are only estimates from the shipping couriers and are not guaranteed by SkyVapes.com.
Weather and other conditions can affect delivery times.
Invoices are processed in the order they are received. If there were many orders placed over the weekend, then there could be a possible delay in getting your order out. FedEx and USPS does not deliver on weekends or major holidays.
For ALL international orders, if you choose any shipping option other than USPS Express International, you the customer, takes full responsibility if the package is lost during transit as we can not add insurance or door to door tracking to those options.
Please remember that once a package leaves our facility, we no longer have control of the item, however we will try our best to assist all of our customers in locating their package if it is ever lost during transit.
Since international laws are continuously changing we cannot keep up with what is legal to sell to our customers in other countries. It is up to the customer to be aware of their laws regarding ordering e-liquid/receiving e-liquid/ and any other restrictions regarding other vapor related products. If customs or the shipping carrier confiscates items, we will not be held responsible for the confiscation of such items. It is always the responsibility of the customer to only order what is allowable for you to receive.
Certain items cannot be shipped internationally. All batteries or devices with built in batteries cannot be shipped internationally. Also, they cannot be shipped domestically overnight (lithium ion batteries can not be shipped via air due to new laws regarding shipping restrictions of batteries) and must be shipped ground. For further information regarding restricted items, please email us at SkyVapesDistribution@gmail.com.
Any request by customers to alter their international customs invoices will not be honored. All items shipped internationally must be declared.
SIGNATURE CONFIRMATION POLICY
“AGE VERIFICATION SIGNATURE CONFIRMATION” upon delivery is a requirement that ALL of our customers sign for age verification purposes due to new FDA regulations.